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A cancellation fee will be assessed for all same day cancellations, rescheduled appointments, or no shows. There are no exceptions to this policy for any reason. Please refer to the chart below for fee information:

Fee Table	Same Day Cancellation (25%)	No Show (50%)
1 Hour Massage	$15.00	$30.00
90 Min Massage	$22.50	$45.00
2 Hour Massage	$30.00	$60.00

Your therapist is paid by the session. When you cancel or no show without sufficient notice, they incur a loss of income. All cancellation fees go directly to your therapist to ensure that they are compensated for time they were scheduled for your session. Clients who arrive more than 15 minutes late of their scheduled appointment time without contacting us will be considered a no show. Their appointment will be forfeited and they will be held responsible for all fees listed above. Please let us know at least one day in advance if you are unable to make a scheduled appointment. Appointments cancelled or rescheduled at least one day in advance are not subject to any cancellation fees.

Unconfirmed appointments may be cancelled without notice. It is the client's responsibility to confirm their appointment. This is a security measure to ensure that our therapists get paid for the times they are scheduled to be here.Massage 1 will attempt to contact you via phone and/or email in the case that your appointment in unconfirmed. It is the client's responsibility to make sure that their contact information is correct for us to do so. Clients who provide incorrect information, or who are unresponsive to Massage 1's attempts to confirm, will have their appointment cancelled without notice. Please confirm your appointment one day in advance to avoid cancellation. Your appointment can be confirmed via email or by calling us at (702) 825-1000. All appointments booked online receive a reminder e-mail 24 hours prior to the appointment time asking for you to confirm. Doing so will automatically update and confirm the appointment in our system. If you do not receive this email, or are unable to confirm via email, you have the option of calling us directly so that we may confirm your appointment over the phone. Massage 1 will not be held accountable for any reason if an unconfirmed appointment is cancelled.